FAQ

How fast will my "Heir Hush" essentials arrive? We offer three reliable shipping tiers across the USA to ensure your new favorites reach you right on time:

  • Express Shipping: $20 (3-6 business days) – For when you need that extra confidence boost, fast.

  • Standard Shipping: $10 (7-14 business days)

  • Free Standard Shipping: $0 (7-14 business days) – Available on qualifying orders.

Is the packaging discreet? Absolutely. We believe some secrets are best kept "Hush." All orders are shipped in minimalist, unbranded outer packaging to ensure your privacy from doorstep to bedroom.

When will my order ship? All orders are processed and ready for transit within 1-2 business days. You’ll receive a tracking number via email as soon as your package starts its journey.

SIZING & CARE

How do I find my perfect fit? Confidence starts with the right fit. Please refer to our In-Depth Size Guide [Link] which includes measurements for all body types. If you’re between sizes, we recommend choosing the size that aligns with your most comfortable daily wear.

How do I care for my lingerie? To preserve the "Heir" quality of your pieces, we highly recommend hand-washing in cold water with mild detergent. If using a machine, please use a mesh laundry bag and a delicate cycle.

RETURNS & HYGIENE

What is your return policy? For health and hygiene reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with all tags and hygiene liners intact within 30 days of delivery.

What if an item is defective? We stand by our craftsmanship. If you receive a damaged item, please email us at info@heirhush.myshopify.com with a photo within 48 hours, and we will send a replacement immediately at no cost to you.